Luxury Travel Designer - German speaking (Hybrid or Fully Remote)

Ten Group

Remote
Ten Group is offering a great move for a dynamic Travel Designer, to join an award-winning, crisis-resistant travel and leisure company working on specialist products. Even better? - This is hybrid working so gives you that work-life balance that everyone wants!

Ten Group is looking for a passionate, motivated and resourceful individual to join our EU Travel team. As a Luxury Travel Designer you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, and complex flight-inclusive itineraries covering several destinations within Europe and worldwide.

Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.

Who We Are

Ten is the global leader in the highest-quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. With 22 strong global office network with over 1000 employees, we use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining, and luxury retail services. What makes us so successful? Our People! Please have a look at the following video

Our People - The Key to our Success

Key Responsibilities:

Design requests by telephone and email inGerman and Englishof individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
Active cross-selling of lifestyle services for travel enquiries

Requirements

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company.

Have the required authorization to live and work in theSouth Africa.
Proven track record inEuropeleisure sales as well as worldwide itineraries
Experience in aTravel retail or Tour operator environment essential
Sound knowledge of GDS (preferably Amadeus)
Professional fluency (both written and spoken) inGermanand English.French and/or Italian proficiencyis a big plus
Energetic and motivated team player who enjoy the challenges of meeting and beating targets
People who are passionate about delivering high quality personalized customer service and have excellent research skills
People who can use their initiative and creativity to best meet the needs of our members
You have strong communication skills and love to provide excellent service and quality daily
Computer Literate (Microsoft 365, Email, Teams, Internet browsers, etc.)
Flexibility: Ability to work shifts and weekends. ( This position is a 40-hour work week with day / evening shifts. Shifts are either Tuesday - Saturday / Sunday - Thursday ; between the hours of 7:00 - 22:00 SAST with at least one late shift per week).
Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you...

Acompetitive salarydepending on experience, plus performance-based bonuses
Flexible work arrangements includingHybrid and Remote workpossibilities *fully remote outside of commutable distance of Cape Town office
Paid time away from work.Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
Extra Rewards.Lucrative Ten Loyalty Rewards program.
Remote Working Holidays- possibilities to Travel and Work!
Employee Discounts.Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.
Safe & secure offices in the Foreshore with complimentary off-street parking.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”